wush is a 100% digital SaaS product. No physical goods are shipped.
1. Digital Service — No Physical Shipping
wush is delivered entirely online as software-as-a-service. There are no physical products, and therefore no shipping, postage, or delivery charges of any kind.
2. Service Activation
Your account is created instantly upon signup and becomes active as soon as your email is verified. There is no waiting period or physical fulfilment step.
3. Service Delivery
The Service is cloud-hosted and accessed at wush.my through any modern web browser on desktop or mobile. No installation or download is required.
4. Free Trial Activation
New accounts receive a 7-day free trial with no credit card required, providing full access to the features of the selected plan tier.
5. Subscription Delivery
When you upgrade to a paid plan, your new plan limits are applied within 60 seconds of a successful payment. Access is immediate.
6. Service Availability
We target 99.5% monthly uptime. Planned maintenance is announced at least 48 hours in advance where practical. A status page may be made available at a later date.
7. Support Access
Support is available via in-app chat (Monday–Friday, 9am–6pm MYT) and by email at hi@wush.my, with a target response time of one business day.
8. Account Termination & Data Export
After cancellation, you have 90 days to export your data. Following that period, data is permanently deleted in line with our Privacy Policy.
9. Contact
Questions about service delivery? Email hi@wush.my.
Questions? Email us at hi@wush.my.