Terms & Conditions

Includes Refund Policy

Last updated: 19 June 2026

1. Acceptance of Terms

By accessing or using wush (“the Service”, “we”, “us”), operated as a WhatsApp automation platform, you agree to these Terms & Conditions. If you do not agree, do not use the Service.

2. Account Registration & Eligibility

You must be at least 16 years old and provide accurate, complete registration information. You are responsible for safeguarding your account credentials and for all activity under your account. One account is intended for one business entity.

3. Service Description

wush is a multi-tenant software-as-a-service platform that helps businesses automate WhatsApp conversations, including flow automation, AI agents, a unified inbox, CRM, pipelines, campaigns, invoicing, and third-party integrations. The Service is provided on a subscription basis.

4. Subscription, Billing & Payment

  • Subscriptions are billed monthly or yearly in advance, in Malaysian Ringgit (MYR).
  • Subscriptions auto-renew at the end of each billing cycle unless cancelled before the renewal date.
  • We accept payment through CHIP, Stripe, Billplz, Bayarcash, Atome, and GrabPay. Payment data is handled by these processors; we do not store full card numbers.
  • Prices may change; we will give at least 30 days’ notice before a price change affects your renewal.

5. Refund Policy

  • 7-day money-back guarantee on your first paid subscription — available only if no AI tokens have been consumed and no messages have been sent through wush during that period.
  • Usage-based credits are non-refundable. AI tokens and message credits are non-refundable from the moment they are consumed, in any amount. The 7-day guarantee applies only to wholly unused service.
  • Billing errors: verified billing errors (such as a duplicate charge or being billed for the wrong tier) are refunded in full.
  • Yearly subscriptions are refundable within 14 days of purchase only if the Service has not been used during that period. Otherwise, a prorated refund for unused full months may be issued at our discretion.
  • Timeline: approved refunds are returned to your original payment method within 5–10 business days.
  • How to request: email hi@wush.my with your subscription ID.

6. Acceptable Use

You agree not to use the Service to send spam or unsolicited bulk messages, distribute illegal or harmful content, violate any third-party platform’s terms (including Meta/WhatsApp), or attempt to disrupt, reverse-engineer, or scrape the Service.

7. WhatsApp Compliance

wush provides tooling to interact with WhatsApp. You are solely responsible for ensuring your use complies with Meta’s WhatsApp Business Messaging Policy and Terms of Service. Using wush does not exempt you from those policies, and we are not liable for actions taken against your number by Meta.

8. Intellectual Property

wush and all related software, branding, and content are owned by us. You retain ownership of your own data, messages, and content. You grant us a limited licence to process that content solely to provide the Service.

9. Data & Privacy

Our handling of personal data is described in our Privacy Policy, which forms part of these Terms.

10. Service Availability

We target 99.5% monthly uptime but do not guarantee uninterrupted service. Scheduled maintenance will be announced in advance where practical. No service-level credits apply during the free trial.

11. Termination

You may cancel your subscription at any time; access continues until the end of the paid period. We may suspend or terminate accounts that violate these Terms, with notice where practical.

12. Limitation of Liability

To the maximum extent permitted by law, our total liability arising from the Service is limited to the fees you paid in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages.

13. Governing Law

These Terms are governed by the laws of Malaysia. Disputes are subject to the exclusive jurisdiction of the courts of Kuala Lumpur, Malaysia.

14. Changes to These Terms

We may update these Terms from time to time. For material changes, we will provide at least 30 days’ notice by email or in-app notice. Continued use after changes take effect constitutes acceptance.

15. Contact

Questions about these Terms? Email hi@wush.my.

Questions? Email us at hi@wush.my.